Loyalty free download

Learn More. We also provide fully-customized. Digital Loyalty Solutions. Reward loyalty. Grow your business. Start Free Trial. Our Loyalty Solutions. Our innovative loyalty platform allows merchants to easily set up and manage a digital loyalty program on a 'pay-as-you-go' subscription. It is an effective customer retention tool for all types of businesses, from cafes to online stores!

We have a variety of mechanisms for security validating loyalty transactions, including our innovative receipt scanning technology. Learn more. SweetGreen Sweet Rewards has a money-based loyalty program.

Members can use their app to purchase a salad in-store or via their app and that payment goes toward their rewards. Sweet Green has an app to make the management of profiles and rewards simple for all customers. Now that you have some ideas for your new customer loyalty program, or how to enhance the program you already offer, you'll also need to ensure you have a reliable way to measure its effectiveness.

Customer loyalty programs should increase customer delight, happiness, and retention — and there are ways to measure these things aside from rainbows, sunshine, and smiles. Different companies and programs call for unique analytics, but here are a few of the most common metrics companies watch when rolling out loyalty programs. Customer retention is an indication of how long customers stay with you. With a successful loyalty program, this number should increase over time, as the number of loyalty program members grows.

So should other associated customer retention metrics. Customer churn is the rate at which customers leave your company. Negative churn, therefore, is a measurement of customers who do the opposite: either they upgrade or purchase additional services. These help to offset the natural churn that goes on in most businesses. Depending on the nature of your business and loyalty program, especially if you opt for a tiered loyalty program, this is an important metric to track.

NPS is calculated by subtracting the percentage of detractors customers who would not recommend your product from the percentage of promoters customers who would recommend you. The fewer detractors, the better.

Improving your net promoter score is one way to establish benchmarks, measure customer loyalty over time, and calculate the effects of your loyalty program.

Customer Effort Score CES asks customers, "How much effort did you personally have to put forth to solve a problem with the company?

Some companies prefer this metric over NPS because it measures actual experience rather than the emotional delight of the customer.

In this way, customer service impacts both customer acquisition and customer retention. If your loyalty program addresses customer service issues, like expedited requests, personal contacts, or free shipping, this may be one way to measure success. How long do customers take to make another purchase from you? How many customers are returning products after purchasing them from you?

You could send one to a customer after they tried out your product, for example, or right after they returned it. Referral traffic refers to any traffic that comes to your website from places other than search engines such as Google.

Social media sites, news websites, and other online properties would all count as referral traffic. Traffic from display ads doesn't count. What matters is how many of your customers are linking to your site or talking about you on their social media profiles. You can measure referral traffic using a tool such as Google Analytics.

What are people saying about you on social media? Is it positive? Or are they spreading bad word? You can track social media mentions using a tool such as HubSpot. Tracking mentions is an important part of a social listening strategy and one of the best ways to see whether customers are loyal.

Customer loyalty is directly tied to your business's bottom line, retention, and your ability to grow better. So, get started today by determining which customer loyalty tactics you're going to tap into and use the examples we reviewed above for inspiration.

Editor's note: This post was originally published in October and has been updated for comprehensiveness. Originally published Oct 22, PM, updated November 10 Logo - Full Color.

Contact Sales. Overview of all products. Marketing Hub Marketing automation software. Service Hub Customer service software. CMS Hub Content management system software. Operations Hub Operations software. App Marketplace Connect your favorite apps to HubSpot. Why HubSpot? Marketing Sales Service Website. Subscribe to Our Blog Stay up to date with the latest marketing, sales, and service tips and news. Thank You! Offer management allows you to create reward campaigns that are specific to certain stores, countries, or even customer segments.

Drive sales by creating special interest groups with exclusive access, which customers can join and gain access to limited-edition products. The club is so popular that members are willing to spend over 2 million points in just one month on membership, and have sought advice on Reddit on how to buy their way in the club!

With exclusive VIP clubs, you can fulfill specific business goals for a well-defined customer group. The entry requirements can be anything from surpassing a spend threshold, to completing non-purchase related actions, or spending points to buy entry. One of the most influential and well-known food and beverage loyalty programs industry, Starbucks Rewards, boasts nearly 17 million users.

And for good reason: the coffee giant made sure that engaging with the program is fun, convenient and provides a unique experience. Whole Foods Market , the multinational supermarket chain with stores in North America and the United Kingdom was acquired by Amazon in One result of these brands joining forces is an attractive grocery discount exclusively for members of the Amazon Prime loyalty program. Through their grocery reward program, PC Optimum , the company offers both a digital grocery membership card and an app, which can be downloaded from the Apple or Google stores.

The UK-based craft beer retailer has redesigned its loyalty program in an effort to provide customers with a truly omnichannel experience. So connecting the in-store and online experience makes perfect sense. We strongly believe that the success of our business comes down to winning customer loyalty, and improving customer lifetime value.

We wanted to make sure that our best customers were recognised and rewarded for their loyalty — whether they purchased online, or in one of our omni-channel bars. It led to a significant increase in customer lifetime value, and most customers decided to take part in it. Learn more about the program in this case study. Wegmans is an American supermarket chain with stores in the Mid-Atlantic.

The company has an omnichannel loyalty program: customers can create a shopping list online and organize the list by aisle to make it easier to navigate inside the store , or simply have the products delivered to their doorstep.

Multinational grocery and general merchandise retailer Tesco has over shops worldwide. Keeping up such a global presence definitely requires a loyalty program. The Tesco Clubcard operates in several countries all over Europe. Subway , the American fast food restaurant, mainly known for its sandwiches, designed a loyalty program in which customers can earn tokens to receive rewards, personalized offers, and more fun surprises.

The American international fast food chain launched its loyalty program allowing customers the opportunity to earn points to unlock rewards for their favorite menu items. Chipotle recently updated its loyalty program, Chipotle Rewards , with Rewards Exchange which allows customers to cash in their points for Chipotle merchandies as well.

The Mexican restaurant chain hopes to encourage engagement with their rewards program this way. Planning to launch a grocery or food and beverage loyalty program to keep your hard-earned customers? The end result should not only reflect your brand values, but also cater to the needs of your audience.

You can find out more about loyalty program planning and implementation in our definitive guide. They respond quickly to any issues or questions! Thanks Aditi for your help! Customer service was five star! Assisted me with anything I needed help with. Learn more on shopify. Shopify uses cookies to provide necessary site functionality and improve your experience.

By using our website, you agree to our privacy policy and our cookie policy. Email address. Your store name. Create your store. Search Search. Opens in a new window Opens an external site Opens an external site in a new window. Store design Marketing Conversion. Set Up Referral Program in 1 click Turns your customers into ambassadors. Reduce acquisition costs effortlessly Reach new customers through your existing customers and cut back on customer acquisition efforts. Customize rewards amount Give your customers a stunning rewards program experience throughout their purchase journey.

Easily add a loyalty and rewards program to your Shopify store Getting your first Automizely loyalty and rewards program set up, designed, and launched is easy, fast, and hassle-free.